The intelligent AI-Agent for
24/7 Healthcare-Services
MAXI is the first intelligent AI agent for communicating with patients, healthcare professionals and pharmacies that is efficient, data-secure and personalised. Using human AI, state-of-the-art AI technology and speech recognition, Maxi is able to answer medical enquiries based on context and reliably perform routine tasks.
The AI agent provides 24/7 access to medical information and provides continuous service, answers calls, organizes appointments and proactively communicates important updates in any language.
Meet MAXI and book your personal demo.
GDPR-compliant: MAXI only processes approved and standardized content and uses state-of-the-art encryption technologies and robust security protocols.
24/7 availability in 50+ languages
Whether at peak times or outside business hours – MAXI answers inquiries around the clock in over 50 languages, ensuring seamless customer service.
Automated appointment scheduling
MAXI automatically schedules call-back appointments. Complex and urgent requests are identified and forwarded directly to the relevant specialist staff.
Efficient and scalable
By taking over routine tasks, MAXI relieves your teams, scales flexibly with high call volumes and reduces operating costs – without any additional manpower.
Intelligent and empathetic communication
By using human AI, MAXI understands users’ intentions and emotions and responds in a context-sensitive and empathetic way – for natural and effective interaction.
Documentation and AI-supported insights
MAXI documents and analyzes all customer interactions in real time, continuously delivering actionable insights to optimize your processes and services.
Seamless omnichannel and API integration
The AI agent can be easily integrated into existing CRM systems and all digital channels, from websites and chatbots to messaging apps and telephone systems.
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- Integration into hotlines and websites to answer FAQs on medical conditions, treatments or side effects
- Relief for medical teams: Continuous service and assumption of routine tasks such as coordinating appointments and documenting conversations
- Proactive service: patients are proactively contacted as part of support programs or after treatments
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- Responding to HCP inquiries about therapies, medications, active ingredients, and current studies
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- Facilitating the processing of medication orders and deliveries, as well as providing information on availability
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- Marketing automation: targeted communication about new products and offers, along with personalized recommendation management
Individualized and efficient with
Action Manager
The system can be flexibly adapted to specific requirements – whether for particular products, indications, or specialized workflows. The Action Manager dynamically controls interactions with third-party systems to ensure smooth processes and seamless transitions between humans, AI, and IT systems.
Time to meet MAXI.
Would you like to know how MAXI can be integrated into your individual projects? Get in touch with us.
Our AI agent offers a scalable solution that is perfectly tailored to your specific field of application and delivers measurable results.
